The operating system for Intelligent Workplace delivery
INTEGRATORS
4D DELIVERY FRAMEWORK™
A structured way for integrators to elevate delivery capability.
The 4D Delivery Framework evaluates delivery maturity across Design, Deploy, Deliver, and Differentiate to reveal strengths, uncover gaps, and provide a clear roadmap to improve delivery performance and competitive advantage.
WHY INTEGRATORS NEED IT
4D DELIVERY Framework
Delivery Complexity Is Increasing. Capability Must Keep Pace
The shift to hybrid work and AI-powered collaboration has increased the technical depth and cross-disciplinary coordination required from integrators.
Many struggle with inconsistent project delivery, skill gaps across teams, limited cross-platform confidence, and rising customer expectations.
The 4D Delivery Framework offers a measurable, evidence-based way to improve delivery consistency across regions and project types.
WHAT IT MEASURES
The Four Dimensions of Delivery Excellence
Design
Design
Design
Solution design quality, user journey mapping, documentation, and architecture alignment.
DEPLOY
Design
Design
Engineering depth, configuration capability, platform integration, and installation reliability.
DELIVER
DIFFERENTIATE
DIFFERENTIATE
Support, monitoring, responsiveness, SLAs, and long-term service quality.
DIFFERENTIATE
DIFFERENTIATE
DIFFERENTIATE
Consulting capability, innovation, cross-vendor integration confidence, and competitive positioning.
DIAGNOSTIC APPROACH
A Structured Method for Assessing Your Delivery Capability
4D DELIVERY Framework™
The 4D Delivery Framework uses a structured, evidence-based diagnostic to evaluate maturity across all delivery dimensions: Design, Deploy, Deliver, and Differentiate.
Each score is grounded in the 5×4 Question Model™ and requires documented evidence for higher maturity levels, ensuring accuracy, consistency, and full objectivity.
Collect: Delivery evidence across presales, engineering, integration, project execution, and service operations.
Diagnose: Analytical scoring across the 4D dimensions using the 5×4 Question Model™.
Strategize: A sequenced capability-uplift roadmap that prioritizes the actions with the highest operational and commercial impact.
DIAGNOSTIC OUTPUTS
4D DELIVERY ASSESSMENT
What the Strategic Diagnostic Engine™ Produces:
The 4D Delivery Assessment generates up to eight diagnostic outputs, depending on your subscription tier. These outputs translate your delivery capability data into actionable insights across Design, Deployment, Delivery, and Development (the four dimensions of the 4D Framework).
STANDARD OUTPUTS
(Essential, Professional & Enterprise Tiers)
- 4D Delivery Radar™
A visual maturity snapshot showing how your Design, Deployment, Delivery, and Development capabilities perform individually and in alignment across projects, teams, and regions. - 4D Delivery Scorecard™
Detailed, evidence-based scoring across all four dimensions, including strengths, gaps, risks, and maturity indicators—ensuring objective, repeatable, and defensible assessments. - 4D Delivery Quadrant™
A comparative positioning view illustrating how your delivery capability aligns against benchmark integrator profiles and best-in-class ecosystem performers. - Transformation Roadmap™
A sequenced set of recommendations outlining priority actions across 0–90 days, 3–6 months, and 12–24 months, directly tied to delivery consistency, quality, and scalability.
ADVANCED OUTPUTS
(Professional & Enterprise Tiers)
- Gap & Opportunity Analysis™
A deeper diagnostic identifying friction points, capability gaps, and structural constraints across the four delivery dimensions—paired with targeted improvement opportunities. - Prioritized Gap & Opportunity Analysis™ (Impact-Weighted)
An impact-weighted prioritization layer that focuses leadership attention on the initiatives with the highest operational and strategic return. - Decision-Grade Transformation Roadmap™ (Sequenced)
An execution-ready roadmap clarifying dependencies, sequencing, and delivery trade-offs to support confident leadership decision-making. - Internal Benchmarking & Pattern Analysis™
Comparative analysis across delivery teams, regions, or business units to surface systemic strengths, weaknesses, and recurring execution patterns. - Executive Briefing
Optional facilitated interpretation session to align stakeholders on findings, priorities, and next-step decisions.
ENTERPRISE-ONLY INTELLIGENCE
- Risk Assessment & Mitigation Plan™
An assessment of operational, technical, resourcing, and process risks that impact delivery performance—paired with clear mitigation actions. - Strategic Alignment Index™
A consolidated index measuring how closely delivery execution aligns with Intelligent Workplace™ delivery principles, quality standards, and ecosystem expectations. - External Benchmark Comparisons™
Cross-region or cross-organization comparisons against external benchmarks, where eligible. - Portfolio-Level Intelligence
Aggregated insights across multiple entities, regions, or delivery organizations to support enterprise-wide planning and investment decisions. - Dedicated Advisor Support
Priority access to expert interpretation, planning, and transformation sequencing.
View Sample Report
4D_Delivery_Assessment_Sample (pdf)
DownloadBUSINESS IMPACT
Designed for INTEGRATORS
The Value of Strengthening Delivery Capability
The Value of Strengthening Delivery Capability
The Value of Strengthening Delivery Capability
- Higher delivery consistency across regions
- Faster project deployment timelines
- Fewer integration errors and escalations
- Improved customer satisfaction and retention
- Stronger vendor partnership and certifications
- Increased readiness for cross-platform and AI-enabled solutions
- Competitive differentiation in RFPs and enterprise bids
- Improved margins through reduced rework and better resource planning
Ideal Use Cases for the 4D Assessment
The Value of Strengthening Delivery Capability
The Value of Strengthening Delivery Capability
- Preparing for Intelligent Workplace solution delivery
- Scaling operations across multiple countries or business units
- Pursuing higher-tier vendor certifications
- Updating internal delivery processes and documentation
- Identifying skills gaps across presales, engineering, and delivery
- Benchmarking against competitors or regional capability standards
- Aligning regional teams under one delivery framework
Built for YOUR SUCCESS
Built for the Entire Delivery Organization
Your Path to Becoming a High-Performance Integrator
Your Path to Becoming a High-Performance Integrator
The 4D Delivery Framework brings together sales engineers, solution architects, project managers, installers, support teams, and operations leaders; ensuring the entire delivery lifecycle is evaluated through a single, standardized lens.
Your Path to Becoming a High-Performance Integrator
Your Path to Becoming a High-Performance Integrator
Your Path to Becoming a High-Performance Integrator
The 4D Delivery Framework is one of four interconnected frameworks within the Intelligent Workplace ecosystem. It helps integrators build the capability needed to deliver seamless workplace experiences while aligning more closely with vendor expectations and enterprise needs.
sTART YOUR ASSESSMENT
Strengthen Your Delivery Capability With Evidence, Not Assumptions
The 4D Delivery Framework provides the clarity and structure needed to improve project outcomes, elevate your competitive position, and build a high-performance delivery organization.
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The Intelligent Workplace™ Strategic Framework